UFS Launch Site

Contact the Service Desk 

Need support for Financial applications, including Web UFS, Brio, BI Query, Enterprise Analysis, Dashboards, DRIVE, SAP, Essbase, and Global CRM?

  • Call us at 1-888-667-9111, option 1, option 2, and then select the appropriate option below.
  1. Web UFS
  2. BRIO Report Portal, BI Query, Enterprise Analysis
  3. Financial Dashboards (including E=vision, OMD, and SMART)
  4. DRIVE, Printables
  5. SAP, Essbase/SmartView, Soforce CRM
  6. Food Management
  • For non-urgent Web UFS issues, email us at Noram Service Desk UFS Support (via Outlook address book) or Helpdeskufssupport.Noram@sodexo.com (via external email).
    • Please remember to include your cost center # and contact information in your email
  • Click the red HELP button to access the full list of Service Desk call options.

Check out the top 10 list of Helpful Tips from the UFS Service Desk! 

  1. Are you REALLY ready to do a New Week Setup?
  2. Who to call for your vendor related questions?
  3. Error Occurred - When launching Web UFS modules.
  4. UFS Will Not Load from the MySodexo Homepage
  5. How to identify what server you are on in UFS.
  6. Not sure how to add a new vendor number to UFS?
  7. Reboot your computer on a regular basis!
  8. School Services Users - Need help updating Federal/State rates in Meal Entry?
  9. Statistics have not been entered error.
  10. Transmit to FSC Validation Report - What does it mean?

Service Desk Quick Tips Videos

Do you like to see a demonstration on how something is done? We have created several quick "How To' on-demand videos to help you through some of your frequently asked questions.

To view one of our videos, click on a desired title's link from the list of Available Videos (located below the Featured Video). While you are here, please take a moment to click the Play button for a quick view of our Featured Video!

FEATURED VIDEO: Update Federal State Reimbursement Rates in Meal Entry

Available Videos:

Support

Support Pages Located on Sodexo_Net: 
Financial Portal Pages:

Quick Links to Forms:

Outages & Closures

There are no scheduled UFS outages at this time

Contacts

NorAm Unit Financial Systems Administration
General Questions
unitfinancialsystemsadministration.noram
@sodexo.com

noram.ufsadministrator@sodexo.com

UFS Service Desk - Tech Support
Self Service Mobile (formerly Virtual Help Desk) 
1.888.667.9111, opt 1, 2, 1 
Mon-Fri - 7am - 7pm ET 


Accounts Payable (AP) Department
1.800.828.7762, opt 1, 2

CPS Call Center -TMC Support
1.866.368.3472, opt 1
Email CPS Call Center

Finance Contacts
Revenue Accounting

1.800.828.7762, opt 2, 1, 1
revenuereportingcompliance.noram
@sodexo.com
 

Operations Accounting
1.800.828.7762, opt 8, listen to prompts, enter segment option
ClientAccounting.NorAm@sodexo.com

Noram FSS Billing
1.800.828.7762, opt 2, opt 3
FSSBilling.Noram@sodexo.com

The UFS Team is Listening!

Do you have general questions or feedback related to the UFS Application? Take our UFS Survey using the link below. We value your feedback. 

UFS Feedback Survey

Controller Call Corner!

Upcoming Controller Calls
♦ March 19 - 3 pm - 4 pm ET
♦ March 21 - 10 am - 11 am ET


February 2024 Presentation
♦ Q2 Collections 
♦ E=Vision/E=nterprise Analysis Training 
♦ Finance Shared Services Update
     ♦ FSS & Banking Optimization 
     ♦ P2P Work Update
     ♦ SoFinance
     ♦ FSS Segment Support

January 2024 Presentation
♦ Q2 Collections
♦ SoFinance - Volunteers Needed
♦ E=Vision, New Enhancement Features

December 2023 Presentation
♦ UFS Collection Letters
♦ MySodexo (MSA) Landing Page
♦ SoFinance Update

November 2023 Presentation
♦ Credit and Collections
♦ MySodexo (MSA) Landing Page
♦ SAP Fiori JE App Update

October 2023
Global Tax Determination Tool Update
♦ Finance Shared Services Update

September 2023 Presentation
♦ FY24 Q1 Collections
♦ City Visa Supplier Payments & PCard
   Purchases, Concur Expense
   Reporting
♦ Kronos Timecard Reporting

August 2023 Presentation
♦ ITFM Project
   ♦ End User GL Code Mapping Guide
♦ YE PD12 Finance Calendar
♦ YE Collection Deadlines
♦ Inventory Audit


Questions? Email UFS Administrator