UFS Launch Site

Contact the Service Desk 

Need support for Financial applications, including Web UFS, Brio, BI Query, Enterprise Analysis, Dashboards, DRIVE, SAP, Essbase, and Global CRM?

  1. Web UFS
  2. BRIO Report Portal, BI Query, Enterprise Analysis
  3. Financial Dashboards (including E=vision, OMD, and SMART)
  4. DRIVE, Printables
  5. SAP, Essbase/SmartView, Soforce CRM
  6. Food Management
  • For non-urgent Web UFS issues, email us at Noram Service Desk UFS Support (via Outlook address book) or Helpdeskufssupport.Noram@sodexo.com (via external email).
    • Please remember to include your cost center # and contact information in your email

Check out the top 10 list of Helpful Tips from the UFS Service Desk! 

  1. Are you REALLY ready to do a New Week Setup?
  2. Who to call for your vendor related questions?
  3. Error Occurred - When launching Web UFS modules.
  4. UFS Will Not Load from the MySodexo Homepage
  5. How to identify what server you are on in UFS.
  6. Not sure how to add a new vendor number to UFS?
  7. Reboot your computer on a regular basis!
  8. School Services Users - Need help updating Federal/State rates in Meal Entry?
  9. Statistics have not been entered error.
  10. Transmit to FSC Validation Report - What does it mean?

Service Desk Quick Tips Videos

Do you like to see a demonstration on how something is done? We have created several quick "How To' on-demand videos to help you through some of your frequently asked questions.

To view one of our videos, click on a desired title's link from the list of Available Videos (located below the Featured Video). While you are here, please take a moment to click the Play button for a quick view of our Featured Video!

FEATURED VIDEO: Update Federal State Reimbursement Rates in Meal Entry

Available Videos:

Support

Support Pages Located on Sodexo_Net: 
Financial Portal Pages:

Quick Links to Forms:

Outages & Closures

There are no scheduled UFS outages at this time

UFS Service Desk Adjusted Holiday Hours

* Fri 5/24 - 7am-5pm ET
* Mon 5/27 - CLOSED


* Wed 7/3 - 7am-5pm ET
* Thurs 7/4 - CLOSED

Contacts

UFS General Inquiries
  ♦  SoFinance
  ♦  unitfinancialsystemsadministration.
      noram@sodexo.com

UFS System Performance & Technical Issues
 ♦ Self Service Mobile
 
Helpdeskufssupport.Noram@sodexo.
    com

 ♦ 1.888.667.9111, opt 1, 2, 1 
Mon-Fri - 7am - 7pm ET 

TMC Support - CPS Call Center
 ♦ Sodexo_Net
 ♦ USAClientPSCallCenter@clientPS.com
 ♦ 1.866.368.3472 opt 1


Finance Contacts:

Finance Shared Services and Banking is now using SoFinance to receive and manage requests for support.

SoFinance Search Categories:

♦ Purchase to Pay
      ● Accounts Payable (AP)
♦ Order to Cash
      ● Accounts Receivable Billing
      ● Credit & Collections
      ● Revenue Accounting
      ● UFS
♦ Record to Report - Segment Support
♦ Treasury
   
  ● Banking

The UFS Team is Listening!

Do you have general questions or feedback related to the UFS Application? Take our UFS Survey using the link below. We value your feedback. 

UFS Feedback Survey

Controller Call Corner!

Upcoming Controller Calls
♦ July 23 - 3 pm - 4 pm ET
♦ July 25 - 10 am - 11 am ET


June 2024 Presentation
♦ PD10 Finance Close Calendar
♦ SAP Fiori Billing Statistics Update
♦ What's Next With SoFinance
♦ New Identity Access Management Form
   (SoUnified) - End User Training
   ♦ E=Vision Dashboard Role & Hierarchy
      Access
   ♦ UFS Update Access

May 2024 Presentation
♦ Q3 Credit & Collections 
♦ SAP Fiori Journal Entry Update
♦ Cashier Guidelines and Cashier Audits
♦ RA Reporting Procedures on Unit-
   Managed Deferred Income Programs 

April 2024 Presentation
♦ Credit & Collections 
♦ GM Development Program
♦ SoFinance

March 2024 Presentation
♦ Simplify Scanning Solution 
♦ SoFinance 

February 2024 Presentation
♦ Q2 Collections 
♦ E=Vision/E=nterprise Analysis Training 
♦ Finance Shared Services Update
     ♦ FSS & Banking Optimization 
     ♦ P2P Work Update
     ♦ SoFinance
     ♦ FSS Segment Support

January 2024 Presentation
♦ Q2 Collections
♦ SoFinance - Volunteers Needed
♦ E=Vision, New Enhancement Features

December 2023 Presentation
♦ UFS Collection Letters
♦ MySodexo (MSA) Landing Page
♦ SoFinance Update


Questions? Email UFS Administrator