UFS Launch Site

Contact the Service Desk 

Need support for Financial applications, including Web UFS, Brio, BI Query, Enterprise Analysis, Dashboards, DRIVE, SAP, Essbase, and Global CRM?

  • Call us at 1-888-667-9111, option 1, option 2, and then select the appropriate option below.
  1. Web UFS
  2. BRIO Report Portal, BI Query, Enterprise Analysis
  3. Financial Dashboards (including E=vision, OMD, and SMART)
  4. DRIVE, Printables
  5. SAP, Essbase/SmartView, Soforce CRM
  6. Food Management
  • For non-urgent Web UFS issues, email us at Noram Service Desk UFS Support (via Outlook address book) or Helpdeskufssupport.Noram@sodexo.com (via external email).
    • Please remember to include your cost center # and contact information in your email
  • Click the red HELP button to access the full list of Service Desk call options.

Check out the top 10 list of Helpful Tips from the UFS Service Desk! 

  1. Are you REALLY ready to do a New Week Setup?
  2. Who to call for your vendor related questions?
  3. Error Occurred - When launching Web UFS modules.
  4. UFS Will Not Load from the MySodexo Homepage
  5. How to identify what server you are on in UFS.
  6. Not sure how to add a new vendor number to UFS?
  7. Reboot your computer on a regular basis!
  8. School Services Users - Need help updating Federal/State rates in Meal Entry?
  9. Statistics have not been entered error.
  10. Transmit to FSC Validation Report - What does it mean?

Service Desk Quick Tips Videos

Do you like to see a demonstration on how something is done? We have created several quick "How To' on-demand videos to help you through some of your frequently asked questions.

To view one of our videos, click on a desired title's link from the list of Available Videos (located below the Featured Video). While you are here, please take a moment to click the Play button for a quick view of our Featured Video!

FEATURED VIDEO: Update Federal State Reimbursement Rates in Meal Entry

Available Videos:


Support Pages Located on Sodexo_Net: 
Financial Portal Pages:

Quick Links to Forms:

Outages & Closures

There are no scheduled UFS outages at this time


NorAm Unit Financial Systems Administration
General Questions


UFS Service Desk - Tech Support
Self Service Mobile (formerly Virtual Help Desk) 
1.888.667.9111, opt 1, 2, 1 
Mon-Fri - 7am - 7pm ET 

Accounts Payable (AP) Department
1.800.828.7762, opt 1, 2

CPS Call Center -TMC Support
1.866.368.3472, opt 1
Email CPS Call Center

Finance Contacts
Revenue Accounting

1.800.828.7762, opt 2, 1, 1

Operations Accounting
1.800.828.7762, opt 8, listen to prompts, enter segment option

Noram FSS Billing
1.800.828.7762, opt 2, opt 3

The UFS Team is Listening!

Do you have general questions or feedback related to the UFS Application? Take our UFS Survey using the link below. We value your feedback. 

UFS Feedback Survey

Controller Call Corner!

Upcoming Controller Calls
♦ October 17 - 3 pm - 4 pm ET
♦ October 19 - 10 am - 11 am ET

September 2023 Presentation
♦ FY24 Q1 Collections
♦ City Visa Supplier Payments & PCard
   Purchases, Concur Expense
♦ Kronos Timecard Reporting

August 2023 Presentation
♦ ITFM Project
   ♦ End User GL Code Mapping Guide
♦ YE PD12 Finance Calendar
♦ YE Collection Deadlines
♦ Inventory Audit

July 2023 Presentation
♦ Cash topics / Unit Funds
♦ YE Collection Deadlines
♦ Inventory Management

June 2023 Presentation
♦ UFS Update
♦ PD10 Finance Calendar (US & CN)
♦ New Fiori Application - Journal Entry (JE)
♦ Sodexo Temp Finder
♦ New Labor Reporting Tool

May 2023 Presentation
♦ Collect It, Q3
♦ New EV Doc Type
♦ Everyday QR Scan Code

March 2023 Presentation
♦ E=Vision has a New Look
♦ Sodexo Labor

Questions? Email UFS Administrator