UFS Launch Site

Contact the Service Desk 

Need support for Financial applications, including Web UFS, Brio, BI Query, Enterprise Analysis, Dashboards, DRIVE, SAP, Essbase, and Global CRM?

  • Call us at 1-888-667-9111, option 1, option 2, and then select the appropriate option below.
  1. Web UFS
  2. BRIO Report Portal, BI Query, Enterprise Analysis
  3. Financial Dashboards (including E=vision, E=business Review, OMD, and SMART)
  4. DRIVE
  5. SAP or Essbase
  6. Global CRM
  • For non-urgent Web UFS issues, email us at Noram Help Desk UFS Support (via Outlook address book) or Helpdeskufssupport.Noram@sodexo.com (via external email).
    • Please remember to include your cost center # and contact information in your email
  • Click the red HELP button to access the full list of Service Desk call options.

Check out the top 10 list of Helpful Tips from the UFS Service Desk! 

  1. Are you REALLY ready to do a New Week Setup?
  2. Who to call for your vendor related questions?
  3. Error Occurred - When launching Web UFS modules.
  4. Error Occurred - While processing this request.
  5. How to identify what server you are on in UFS.
  6. Not sure how to add a new vendor number to UFS?
  7. Reboot your computer on a regular basis!
  8. School Services Users - Need help updating Federal/State rates in Meal Entry?
  9. Statistics have not been entered error.
  10. Transmit to FSC Validation Report - What does it mean?

Service Desk Quick Tips Videos

Do you like to see a demonstration on how something is done? We have created several quick "How To' on-demand videos to help you through some of your frequently asked questions.

To view one of our videos, click on a desired title's link from the list of Available Videos (located below the Featured Video). While you are here, please take a moment to click the Play button for a quick view of our Featured Video!

FEATURED VIDEO: Update Federal State Reimbursement Rates in Meal Entry

Available Videos:

Support

Support Pages Located on Sodexo_Net: 
Financial Portal Pages:

Quick Links to Forms:

Outages & Closures

There are no scheduled UFS outages at this time

Contacts

UFS Administrator - General Questions
noram.ufsadministrator@sodexo.com

UFS Service Desk - Tech Support
Virtual Help Desk 
1.888.667.9111, opt 1, 2, 1 
Mon-Fri - 7am - 7pm ET 


Accounts Payable (AP) Department
1.800.828.7762, opt 1, 2
Vendor White Pages - look up vendor numbers for Sodexo vendors

CPS Call Center -TMC Support
1.866.368.3472, opt 1

Finance Contacts
Revenue Accounting

1.800.828.7762, opt 2, 1, 1
revenuereportingcompliance.noram@sodexo.com 

Management Accounting
1.800.828.7762, opt 8, enter unit#
ClientAccounting.NorAm@sodexo.com

Noram FSS Billing
1.800.828.7762, opt 2, opt 3
FSSBilling.Noram@sodexo.com

The UFS Team is Listening!

Do you have general questions or feedback related to the UFS Application? Take our UFS Survey using the link below. We value your feedback. 

UFS Feedback Survey

Controller Call Corner!

Upcoming Controller Calls
Due to the holidays, the next controller calls are in January

♦ Jan 17 - 3:00 pm - 4:00 pm ET
♦ Jan 19 - 10:00 am - 11:00 am ET


November 2022 Presentation
November 2022 Recording
♦ E=nterprise Analysis
   New AR Payment Report
   Reporting Refresher
♦ Toastmasters Overview

September 2022 Recording

August 2022 Presentation
PD12 Close
Q4 Collection
Year-End Audit & Resources

July 2022 Presentation
♦ UFS Update
PD12 Close
Q4 Collection
Inventory Training & Review
♦ Career Profile Bob Schweickert

June 2022 Presentation
♦ PD10 Close Schedule
♦ Inflation - Discussion with Clients
     ♦ Seniors Rate Tool
     ♦ Pain Point Example
♦ Career Profile - Amanda Beelitz

May 2022 Presentation
♦ Simplify Scanning Solution
     ♦ Paper Invoice Submission
        Requirements
     ♦ Cash Management Requirements
♦ Closed Cost Center Process
♦ Career Profile - Luann Susfolk


Questions? Email UFS Administrator

UFS User Group

Invites for the next UFS User Group call will be emailed soon.

If you know someone that would be interested in joining our User Group please reach out to us through the UFS Administrator mailbox.