Need support for Financial applications, including Web UFS, Brio, BI Query, Enterprise Analysis, Dashboards, DRIVE, SAP, Essbase, and Global CRM?
- Call us at 1-888-667-9111, option 1, option 2, and then select the appropriate option below.
- Web UFS
- BRIO Report Portal, BI Query, Enterprise Analysis
- Financial Dashboards (including E=vision, E=business Review, OMD, and SMART)
- SAP or Essbase
- Global CRM
- For non-urgent Web UFS issues, email us at Noram Help Desk UFS Support (via Outlook address book) or Helpdeskufssupport.Noram@sodexo.com (via external email).
- Please remember to include your cost center # and contact information in your email
- Click the red HELP button to access the full list of Service Desk call options.
Check out the top 10 list of Helpful Tips from the UFS Service Desk!
- Are you REALLY ready to do a New Week Setup?
- Who to call for your vendor related questions?
- Error Occurred - When launching Web UFS modules.
- Error Occurred - While processing this request.
- How to identify what server you are on in UFS.
- Not sure how to add a new vendor number to UFS?
- Reboot your computer on a regular basis!
- School Services Users - Need help updating Federal/State rates in Meal Entry?
- Statistics have not been entered error.
- Transmit to FSC Validation Report - What does it mean?
Service Desk Quick Tips Videos
Do you like to see a demonstration on how something is done? We have created several quick "How To' on-demand videos to help you through some of your frequently asked questions.
To view one of our videos, click on a desired title's link from the list of Available Videos (located below the Featured Video). While you are here, please take a moment to click the Play button for a quick view of our Featured Video!
FEATURED VIDEO: Update Federal State Reimbursement Rates in Meal Entry
- Sodexo_Net: USA/Canada
- UFS Support - CAN / US
- AP Support Center
- Vendor White Pages - look up vendor numbers for Sodexo vendors
- Chart of Accounts Resource Center
- Streamline with CaterTrax
- E=Vision – home of the DFAV, Business Review, Financial Dashboard, Safety Dashboard and more
- E=nterprise Analysis – home of the AP, AR, Management Reporting, WOR Dashboards and more
- E=Business - Mainloc Access Support
Quick Links to Forms:
- UFS Intro to Financial Reporting - Ingenium search "UFS Financial Reporting"
- All UFS Training - to include short demos and user guides
- UFS User Guide for Commodity Inventory
- User Guide to the UFS Transfer Module
- UFS User Guide for Configuring a New Node ID
- UFS User Guide for Adding a New Cost Center (Unit) to Existing Node ID
- Monthly Inventory At-A-Glance (François)
- UFS User Guide for Inserting a Line for a GL Account in AP Entry
Additional user guides are available on the "All UFS Training" Sodexo_Net page referenced above.
- WOR Dashboard User Guide (François)
- E=Vision Statistics User's Guide (François)
- Simplify E=Vision Updates User Guide
- Invoice Status Lookup in E=nterprise Analysis Quick Guide (François)
Other User Guides:
Fiori Application User Guides:
Key References & Finance Manuals
Calendars and Close Schedules:
- FY22 Close Calendar
- Visit the Financial Close-All U.S. Segments Sodexo_Net page for financial close deadlines.
- UFS Reporting Procedures
- Payroll Deduction Reporting Tips
- Transmit Once Per Week - UFS Inventory Module Transmission Updates
- Electronic Invoice Rejection Reason Guide
- SAP Posting Logic for AP Invoices
- Retail Reporting Requirements of National Brand Revenue
- UFS Tax Action Guide PST BC Tobacco Tax July 1 2022
UFS Touchpoint References:
- Record Retention Scanning Solution - What You Need To Know
- Administration & Finance Manual (AF Topics)
- Instructions to Clear Cache and Cookies in Chrome and Edge