Contact the Service Desk 

Need support for Financial applications, including Web UFS, Brio, BI Query, Enterprise Analysis, Dashboards, DRIVE, SAP, Essbase, and Global CRM?

• Call us at 1-888-667-9111, option 1, option 2, and then select the appropriate option below.

1. Web UFS
2. BRIO Report Portal, BI Query, Enterprise Analysis
3. Financial Dashboards (including E=vision, OMD, and SMART)
4. DRIVE, Printables
5. SAP, Essbase/SmartView, Soforce CRM
6. Food Management

• For non-urgent Web UFS issues, email us at Noram Service Desk UFS Support (via Outlook address book) or Helpdeskufssupport.Noram@sodexo.com (via external email).
  • Please remember to include your cost center # and contact information in your email
• Click the red HELP button to access the full list of Service Desk call options.

Check out the top 10 list of Helpful Tips from the UFS Service Desk! 

1. Are you REALLY ready to do a New Week Setup?
2. Who to call for your vendor related questions?
3. Error Occurred - When launching Web UFS modules.
4. UFS Will Not Load from the MySodexo Homepage
5. How to identify what server you are on in UFS.
6. Not sure how to add a new vendor number to UFS?
7. Reboot your computer on a regular basis!
8. School Services Users - Need help updating Federal/State rates in Meal Entry?
9. Statistics have not been entered error.
10. Transmit to FSC Validation Report - What does it mean?

Service Desk Quick Tips Videos

Do you like to see a demonstration on how something is done? We have created several quick "How To' on-demand videos to help you through some of your frequently asked questions.

To view one of our videos, click on a desired title's link from the list of Available Videos (located below the Featured Video). While you are here, please take a moment to click the Play button for a quick view of our Featured Video!

FEATURED VIDEO: Update Federal State Reimbursement Rates in Meal Entry

Available Videos:

• How to Add a New Vendor Number Into Web UFS
• How to Print a Unit Transmittal Report From a Prior Week